Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Pura Vida Technologies S.A. (“Pura Vida”, “we”, “us”, or “our”), a company organized under the laws of Costa Rica. They govern your access to and use of the Pura Vida Bitcoin website at puravidabitcoin.io (the “Site”), our mobile applications for iOS and Android (the “Apps”), and the services made available through them (together, the “Services”).

Please read these Terms carefully. By downloading, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. The Services

Pura Vida provides a bitcoin wallet and payment platform. Depending on your location, account status, and eligibility, the Services may include:

A custodial bitcoin wallet that lets you send, receive, and hold bitcoin over the Bitcoin network and the Lightning Network.
The ability to convert between bitcoin and supported currencies or balances at rates displayed in the App.
Deposits and withdrawals through supported banking and payment rails, including SINPE and SINPE Móvil where available.
Payment requests, Lightning addresses, static QR codes, point-of-sale tools, and merchant payment services.
Customer support, account tools, and related features.

We may add, change, suspend, or discontinue features at any time. We do not guarantee that any particular feature will be available in your country or to your account. Some features may require identity verification or may be subject to transaction limits.

We are not a bank or a deposit-taking institution. Wallet balances are not bank deposits and are not covered by deposit insurance. We do not pay interest on balances unless we expressly agree otherwise in writing.

The Services are not an offer of securities, a recommendation to buy or sell bitcoin, or investment, legal, tax, or accounting advice. You are responsible for your own decisions.

2. Eligibility

To use the Services, you must:

Be at least 18 years old and legally able to enter into a binding contract.
Not be barred from using the Services under the laws of Costa Rica or any other applicable jurisdiction.
Not be located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions, and not be identified on any sanctions or prohibited-party list.
Provide accurate, current, and complete information about yourself.

If you use the Services on behalf of a business or other legal entity, you represent that you are authorized to bind that entity, and “you” includes the entity.

The Services may not be available in all countries. You are responsible for complying with the laws that apply to you, including tax and foreign exchange laws.

3. Your account

You must create an account to use most features. We may identify your account by your mobile phone number and may also support an email address, username, or Lightning address.

You agree to:

Provide a phone number that you control and, if you add an email address, one that you control.
Keep your account information accurate and update it promptly when it changes.
Keep your login credentials, one-time codes, and two-factor authentication methods secure.
Not share your account or credentials with anyone else.
Not create multiple accounts to evade limits, verification, or a suspension, unless we expressly authorize it.
Notify us immediately at support@puravidabitcoin.io if you believe your account or credentials have been compromised.

You are responsible for all activity that occurs through your account, except to the extent caused by our negligence or misconduct. We may refuse, suspend, or terminate an account if we cannot verify your identity, if we suspect unlawful or fraudulent activity, if required by law, or if you breach these Terms.

By providing your phone number, you consent to receive authentication codes and service-related calls or text messages at that number. Message and data rates may apply. You may opt out of marketing messages, but we may still send service and security messages. If you lose access to your phone number, you may lose access to your account; contact support promptly so we can help you recover it.

4. Identity verification and compliance

We are required to verify the identity of our users and to monitor transactions for money laundering, terrorism financing, fraud, sanctions, and other financial crime risks.

You authorize us, directly or through third-party providers, to verify your identity and the information you provide. You agree to provide identity documents, a photograph or liveness check, proof of address, information about the source of your funds, and any other information we reasonably request. You must complete verification within the time we specify.

We may:

Set, change, or remove transaction limits based on your verification level and risk profile.
Delay, block, or reject a transaction while we carry out checks.
Share information with banks, payment partners, identity verification providers, regulators, and law enforcement as described in our Privacy Policy.
Decline or terminate the Services if verification is not completed or if we are not satisfied with the results.

We may be legally prohibited from telling you the reasons for certain actions.

5. Transactions

You are responsible for the instructions you give. Bitcoin and Lightning transactions are irreversible once broadcast. We cannot reverse a payment, recover bitcoin sent to the wrong address, or cancel a transaction after it has been sent. Check the destination, amount, and any invoice or address before you confirm.

Network fees. Bitcoin and Lightning transactions may incur network or routing fees. We display fees before you confirm where practicable.
Exchange rates. Conversion rates are displayed in the App and may change until you confirm. A quote may expire. The rate you receive is the rate shown at the time of the transaction, subject to market movement and the terms of the relevant liquidity provider.
Confirmations. On-chain transactions may take time to confirm. We may credit or display a transaction only after the number of confirmations we require.
Limits. Transactions are subject to the limits shown in the App, which may change based on your verification level, risk profile, or legal requirements.
Third-party rails. Deposits and withdrawals through banks, SINPE, card networks, or other payment providers depend on those providers and may be delayed, rejected, or reversed by them.
Errors. If you believe a transaction was processed incorrectly, contact us promptly at support@puravidabitcoin.io. We will investigate, but we cannot guarantee recovery of funds sent in error.

We may refuse or cancel a transaction before it is broadcast if we suspect fraud, illegality, a sanctions issue, or a breach of these Terms.

6. Fees and taxes

We charge fees for some Services. The applicable fees are displayed in the App or on the Site before you confirm a transaction. Third parties, including banks, card networks, and Bitcoin or Lightning network participants, may charge their own fees.

We may change our fees from time to time. We will give notice of changes where required by law. You are responsible for any taxes that apply to your use of the Services, and for reporting and paying them to the appropriate authorities. We do not provide tax advice.

7. Acceptable use

You agree not to use the Services to:

Violate any law, regulation, sanctions program, or court order.
Engage in fraud, money laundering, terrorism financing, bribery, or any other financial crime.
Buy, sell, or transfer bitcoin or other assets that are the proceeds of crime.
Finance or support illegal activity, or transact with prohibited persons or entities.
Evade transaction limits, identity verification, or a suspension.
Impersonate another person or misrepresent your identity.
Infringe intellectual property, privacy, or other rights.
Transmit malware, interfere with the Services, or attempt to gain unauthorized access to our systems or another user’s account.
Scrape, harvest, or extract data from the Services without our written permission.
Reverse engineer, decompile, or disassemble the Apps, except to the extent permitted by law or the applicable open-source license.
Use the Services in a way that could damage, disable, overburden, or impair them.
Use the Services as a money transmitter, payment processor, or financial institution for third parties without our written agreement.

We may investigate suspected violations and cooperate with law enforcement.

8. Third-party services

The Services rely on third-party products and services, including app stores, identity verification providers, banks and payment networks, cloud hosting, communications providers, mapping providers, and other infrastructure. Some features may also link to or integrate third-party services that you choose to use.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, and we do not control their availability, accuracy, or performance. If you access a third-party service through the Services, you do so at your own risk.

9. Intellectual property

The Services, including the Site, the Apps, our name, logos, and content we create, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Apps and the Services for your personal or internal business use, subject to these Terms.

Some components of the Apps are open source. Your use of those components is governed by the applicable open-source licenses, which may give you additional rights. Nothing in these Terms limits rights you have under those licenses.

You may not copy, modify, distribute, sell, or lease any part of the Services, or use our trademarks, without our prior written consent, except as permitted by law.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free, worldwide license to use them without obligation to you.

10. Suspension and termination

You may stop using the Services at any time and may request deletion of your account through the App, through our account deletion page at puravidabitcoin.io/delete-account, or by contacting support.

We may suspend or terminate your access to the Services, in whole or in part, if:

You breach these Terms or our policies.
We are required to do so by law, a regulator, or a court.
We suspect fraud, money laundering, sanctions violations, or other illegal activity.
Your account is dormant, or we cannot verify your identity or contact you.
We discontinue the Services or a feature.

We will give you notice where practicable. If we terminate your account, we will handle any remaining balance in accordance with applicable law and our compliance obligations. We may retain records as required by law and may delay a return of funds while we complete investigations or satisfy legal requirements, to the extent permitted by law.

Sections that by their nature should survive termination will survive, including sections on fees, intellectual property, disclaimers, limitation of liability, indemnity, governing law, and general terms.

11. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any defect will be corrected. We do not warrant the accuracy of prices, exchange rates, balances, or other information displayed through the Services.

Bitcoin and other digital assets are volatile. Their value can fall as well as rise, and you may lose all or part of the value of your bitcoin. You are solely responsible for your financial decisions.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

12. Limitation of liability

To the maximum extent permitted by law, Pura Vida and its directors, officers, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, opportunity, or digital assets, arising out of or relating to your use of the Services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services in any 12-month period will not exceed the total fees you paid to us for the Services during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any liability that cannot be excluded or limited under applicable law. Nothing in these Terms limits your rights as a consumer under mandatory consumer protection law.

13. Indemnity

You agree to indemnify and hold harmless Pura Vida and its directors, officers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or relating to:

Your breach of these Terms.
Your misuse of the Services.
Your violation of any law or third-party right.
Information you provide to us that is inaccurate or misleading.

This obligation does not apply to the extent a claim is caused by our negligence, wilful misconduct, or breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of Costa Rica, without regard to conflict-of-law rules.

Before filing a formal claim, you agree to contact us at support@puravidabitcoin.io and give us 30 days to try to resolve the dispute informally. Most concerns can be resolved this way.

If we cannot resolve the dispute informally, the courts of Costa Rica will have exclusive jurisdiction, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction. Nothing in this section prevents you from exercising rights you have under mandatory consumer protection law or from filing a complaint with a consumer protection authority.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change the “Last updated” date. If we make a material change, we will notify you by email, in the App, or by other appropriate means before the change takes effect, where required by law.

Your continued use of the Services after the effective date of the updated Terms means you accept the changes. If you do not agree, you must stop using the Services and may delete your account.

16. General

Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us regarding the Services and supersede any prior agreements on the same subject.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including network outages, natural disasters, war, civil unrest, strikes, government action, or failures of third-party providers.

Notices. We may send notices to the email address or phone number associated with your account, through the App, or by posting on the Site. You are responsible for keeping your contact information current. Notices to us must be sent to support@puravidabitcoin.io.

Headings. Headings are for convenience only and do not affect interpretation.

Third-party beneficiaries. Except for Apple and Google as described in Section 17, these Terms do not create rights for any third party.

17. App store terms

If you downloaded the App from the Apple App Store, you acknowledge that:

These Terms are between you and us, not Apple.
Apple has no obligation to provide maintenance or support for the App.
Apple is not responsible for any claims relating to the App, including product liability, legal compliance, or intellectual property claims.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You represent that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.
You must comply with the Apple App Store Terms of Service.

If you downloaded the App from Google Play, you must comply with the Google Play Terms of Service. Google is not a party to these Terms and has no obligation to provide support for the App.

18. Contact us

If you have questions about these Terms, contact us:

Pura Vida Technologies S.A.

Costa Rica

Support: support@puravidabitcoin.io

Website: puravidabitcoin.io